87694 comments

• Comment Link Martes, 19 Septiembre 2023 19:53 posted by Elke

  This is really interesting, You are a very skilled blogger.
  
  I have joined your feed and look forward to seeking more of your fantastic post.
  Also, I've shared your web site in my social networks!
• Comment Link Martes, 19 Septiembre 2023 19:15 posted by spg138

  Hello, after reading this remarkable paragraph i am also cheerful to share my know-how here with colleagues.
• Comment Link Martes, 19 Septiembre 2023 15:53 posted by free printable 2024 monthly calendar

  Incredible! This blog looks exactly like my old one! It's on a
  entirely different topic but it has pretty much the same page layout and design. Outstanding choice of
  colors!
• Comment Link Martes, 19 Septiembre 2023 15:28 posted by circular sling

  Way cool! Some extremely valid points! I appreciate you
  writing this post plus the rest of the website is very good.
• Comment Link Martes, 19 Septiembre 2023 15:08 posted by torch vape pen

  I enjoy what you guys tend to be up too. This type
  of clever work and exposure! Keep up the excellent works guys I've included you guys to
  blogroll.
• Comment Link Martes, 19 Septiembre 2023 13:58 posted by can i rent car in dubai

  Howdy! I'm at work browsing your blog from my new iphone 4!
  Just wanted to say I love reading through your blog and
  look forward to all your posts! Carry on the outstanding work!
• Comment Link Martes, 19 Septiembre 2023 12:46 posted by Helpware

  Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
  Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
  
  Whether for voice or non-voice applications, there are plenty of excellent
  customer support...
  Written by Dana Mahoney
  Sunday, Jan 22
  Table of Contents
  Outsourcing customer support is a great way to
  provide affordable but reliable service to your clients.
  Whether for voice or non-voice applications, there are plenty of excellent customer
  support outsourcing companies that fit every requirement.
  
  But then again, why even think about outsourcing?
  Isn’t local talent good enough to provide the service needed by
  a company’s customers? Plus, wouldn’t it be a disservice to customers if a company farms
  out its frontline operations to contractors?
  
  What Is Customer Support Outsourcing?
  
  
  
  By now, the best customer service companies should know the value of customer
  support and why it’s an essential cog in an organization. Like
  sales and marketing, customer service should already be in play
  during a company’s first day, as they are the group that comes into direct
  contact with clients.
  The main goal of customer support is to keep customers happy
  by attending to their needs and responding to their
  questions. However, it’s also a way to instill loyalty and generate additional sales.
  
  To do so, an outsourcing company must have its support
  team available whenever the customer needs it. Outsourcing customer support allows companies
  to maintain an around-the-clock service team managed by industry
  veterans and experts.
  Advantages of Customer Support Outsourcing
  Admittedly, not all company startups have leaders who are experts in every facet of their operations.
  Given their many responsibilities, many startup founders accept that they can’t do everything
  themselves. Non-core competencies such as customer service can benefit from outsourcing.
  
  Turning the service over to competent experts lets companies benefit from a bigger source of talent
  from all over the world. At the same time, companies that outsource
  customer support enjoy reduced payroll without sacrificing service quality.
  Other benefits of outsourcing include:
  More Opportunities to Grow the Business
  By assigning customer support to expert outsourcing service providers,
  leaders can instead turn to scaling the business. Overseeing
  the day-to-day operations can already take much of management’s time, and customer support is equally demanding.
  To help executives focus on the big picture, they’ll need to partner with the best service companies that know what they’re doing.
  
  Enhance Customer Experience
  Given the opportunity to communicate and interact
  with customer service, many customers will express their satisfaction in getting their voices heard.
  
  If customer service companies and their team address customers’ issues in a satisfactory way,
  they’re more than likely to remain customers.
  A pleasant customer experience will almost always lead to longer retention and a significantly higher
  customer lifetime value (CLV). This isn’t to say a stellar customer experience is only possible through outsourcing.
  Rather, the chances of improving customer satisfaction come with a continuous and consistent level of service.
  Providing a highly specialized, dedicated team of professionals from day one is a great way to achieve this
  quickly.
  Top 10 Customer Support Outsourcing Companies
  
  
  We’ve narrowed down the list of companies with great customer service to the top 10 most prominent ones in 2022.
  
  We’ll also provide a brief description and highlight the main strong points
  of each outsourcing company.
  1. Helpware
  
  
  
  Helpware started in 2015 with the initial goal of providing support to startup companies.
  Over the years, the company has grown big and is confident enough to provide both enterprise and small business customer service outsourcing solutions.
  
  
  Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support areas.
  This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX Consulting Services,
  Back Office Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.
  The company provides only dedicated agents, in-house training, and equipment to help
  its clients boost their productivity from day one.
  Now it’s one of the top customer service companies in the US and European markets with numerous awards and positive reviews
  from satisfied clients on Clutch and other reputable platforms.
  Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.
  
  Pros:
  Shows outstanding flexibility when providing for clients’ specific needs.
  This means its support can scale along with your company’s growth.
  
  Offers turn-key solutions, so you don’t have to look for either option separately.
  
  Helpware’s focused on developing its people and their skills and it pays
  off handsomely, especially in customer support outsourcing contracts.
  
  Some global brands are happy to have their customer support outsourced to
  Helpware.
  2. Sykes
  
  
  
  U.S.-based Sykes is one of the pioneers of
  the BPO industry. Established in 1995, the company trailblazed its way to the top and was one of the first BPOs to open multiple locations.
  In 2021, the Sitel Group acquired Sykes to widen its reach and increase its
  capacity.
  Sykes is one of the top 10 service companies and leading service providers of demand
  generation and customer engagement services, with clients included in the top 2000 companies
  worldwide. At the core of Sykes’ business are its
  staple services: outsourcing, customer experience, service
  to sales, digital transformation, and brand extension.
  Pros:
  Sykes maintains a pool of service agents from its clients’ home countries.
  
  The company is well-versed in matters concerning data privacy.
  Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and
  Payment Card Industry (PCI) data security certification.
  
  
  3. Ascensos
  
  
  
  
  
  Founded in 2013 in the UK, Ascensos is one of those outsourced
  customer service companies that wanted to
  change the customer experience by applying a personal touch to customer care.
  The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer experience solutions to clients around
  the world. In addition, its contact center operation locations include the UK, Romania, Turkey, and South Africa.
  
  Pros:
  Ascensos is more nearshore than an offshore support center, so
  location and time zone differences aren’t as pronounced as operations in Asia and South America.
  
  Companies that outsource customer service to Ascensos
  value the fact that it supports diversity and inclusivity among staff
  while focusing on promoting happiness as a key asset
  among its workforce.
  Although there aren’t any published pricing
  rates, instead, Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer service company are
  more than affordable.
  4. Teleperformance
  
  
  
  With more than 40 years of experience in the BPO industry,
  Teleperformance is an established leader in solution design,
  business optimization strategies, and front-office customer support.
  
  It also offers back-office services such as finance and accounting,
  collections, and technical support.
  Pros:
  Teleperformance is a truly global service provider. It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to a league of good
  customer service companies. You won’t find it difficult to get support in the
  language and location you require.
  Clients also appreciate the company’s expertise in providing
  omnichannel solutions.
  5. VXI
  
  
  VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience (CX) solutions to
  some of today’s major global brands. In addition,
  the company offers contact center and BPO services, omnichannel and
  multilingual support, software development, CX innovation, quality assurance (QA), and infrastructure outsourcing.
  VXI employs more than 35,000 workers in 43 countries throughout
  North America, Asia, Europe, and the Caribbean.
  The company also prides itself on its ability to
  help clients resolve major CX and employee experience (EX)
  pain points and take their customer service
  systems to the next level. Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
  Also, VXI provides additional analytics and insights generation services so clients can learn as they go.
  
  Pros:
  High CX expertise leads to enhanced customer and
  employee experience.
  VXI displays an uncanny ability to scale up or down to fit
  its client’s capabilities.
  6. InfluX
  
  
  In its quest to build the world’s first remote-only CX
  team, InfluX managed to recruit employees from more than 120 cities worldwide.
  This strategy also lets them provide 24-hour customer
  support outsourcing solutions within the client’s time zone.
  In addition, InfluX creates specialized customer
  experiences that reflect the client’s vision, voice,
  and values.
  Pros:
  Less dependence on automation and more on human interaction make for
  a better customer experience.
  Having employees in every time zone solves the common offshore problem of mismatched
  time schedules between clients and outsourcing companies.
  
  Pay-as-go pricing may be attractive to some clients who prefer flexible packages.
  
  7. Skycom
  
  
  Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
  The company employs native English contact center agents with experience in multiple industries.
  Skycom also offers a full range of services, including business process outsourcing, telemarketing and sales, customer support, and healthcare.
  With more than 15 years of experience, Skycom also employs over 2,000
  workers assigned to 35 clients in five countries.
  
  Pros:
  Nearshore operations mean fewer problems dealing with time zone and distance differences.
  
  
  Skycom covers a wide range of industries,
  including healthcare, travel, utilities, IT, finance, retail, and telecommunications.
  
  8. Integra
  
  
  Integra’s differentiator is its focus on training its workforce in customer psychology.
  This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or tone.
  As a result, they can respond to these changes to defuse any tension and
  lead the customer into a more positive mindset. Starting with
  four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries.
  
  It handles customer service duties over the phone,
  email, live chat, or social media.
  Pros:
  Integra offers some of the most cost-effective solutions
  in the industry.
  Sales psychology is also an incredible asset to have if you work in a customer
  support outsourcing company.
  9. Telus
  
  
  Telus International is one of the world’s leading digital CX innovators.
  In particular, it designs and produces next-generation digital solutions for brands all over
  the world. This is one of the Canadian top IT outsourcing companies that
  provide IT services and multilingual customer service to industries such as technology, media, communications, eCommerce, financial technology, travel, hospitality, automotive, healthcare, and games.
  
  
  Pros:
  Telus International is a premium multilingual contact center.
  
  It is one of those IT support outsourcing
  companies that offer top-tier customer support
  services in various countries and more than 50 languages.
  
  Telus is famous among IT services outsourcing companies for
  organizing an annual charitable initiative called “Telus Days of Giving.” In particular,
  the company taps 225,000 volunteers from its offices to complete various service projects across its many
  host countries.
  10. Arise
  
  
  Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
  It employs more than 60,000 remote agents in the U.S.,
  Canada, and the United Kingdom. Unlike a traditional BPO, Arise utilizes a network
  of service partners to provide the needed customer service
  experiences. In addition, the Arise Platform helps
  companies lower expenses. As a result, Arise clients report an average 25% reduction in contact center service total costs, which is why clients want to
  outsource customer service small business really needs.
  Pros:
  Arise deploys a tiered security approach in its communications with clients.
  
  This ensures they preserve the confidentiality of documents or files sent over.
  
  It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and
  others.
  Arise also focuses its employment on local talent, hiring residents of the
  U.S., UK, and Canada. This means stable employment for the company and an easier method of hiring or replacing staff members.
  
  Choose the Best Outsourcing Companies That Fit Your Needs
  Deciding which outsourcing providers to contact for your customer support outsourcing needs?
  Perform the necessary research before settling on your choice.
  
  For instance, some customer service outsource companies
  on our list might command a pricing structure higher than what your budget holds.
  
  In addition, consider your company’s specific requirements and areas for improvement.
  Do you need a customer support team focused on CX?
  Or, do you prefer having sales psychology-trained outbound
  callers who can close deals? Finally, does the appeal of higher-cost nearshoring resonate better than offshore
  talents a few time zones away?
  No one-size-fits-all solution exists when it comes to customer support outsourcing.
  However, if you want a highly flexible and secure customer service
  solution that utilizes modern technology throughout the
  various stages, try the best companies for customer service.
  
  These largest outsourcing companies not only supply the best talent,
  but also the best equipment and training to prepare them.
• Comment Link Martes, 19 Septiembre 2023 09:59 posted by slot gacor maybank

  Link exchange is nothing else but it is only placing the other person's
  webpage link on your page at appropriate place and
  other person will also do similar for you.
• Comment Link Martes, 19 Septiembre 2023 09:59 posted by togel jaya sgp

  I need to to thank you for this good read!! I certainly enjoyed
  every little bit of it. I've got you saved as a favorite to look at new stuff you post…
• Comment Link Martes, 19 Septiembre 2023 07:36 posted by bmw workshop

  I will right away clutch your rss as I can not find your e-mail subscription hyperlink or e-newsletter service.
  Do you've any? Kindly let me understand so that I may just subscribe.
  Thanks.