10 Ways to Keep Your Mind Sharp at Any Age

Miércoles, 24 Febrero 2016 04:14

It’s true the brain changes as we get older – what doesn’t? And a normal part of that is getting a bit more forgetful. In fact by age 19, our ability to solve problems in a novel way starts to decline. Losing your car keys or forgetting your mother in law’s birthday are examples of normal forgetfulness. It’s getting lost in a familiar place that indicates you might be experiencing a more serious cognitive issue. But getting dementia or a serious cognitive condition such as Alzheimer’s disease doesn’t have to be a normal part of aging. There are a number of strategies that you can employ to keep your mind agile through the decades.

Here are 10 ways to take care of your brain and keep your short-term memory sharp like the proverbial tack.

1. Eat a Brain-Healthy Diet

Researchers found that following the Mediterranean diet, which focuses on healthy fats like olive oil, fish, vegetables and a moderate amount of wine can reduce your risk of dementia by 20 percent over four years. Other brain-loving foods include blueberries walnuts, salmon and broccoli.

2. Enjoy Regular Exercise

Getting a combination of aerobic exercise like tennis, cycling or walking, along with strength training can increase your cognitive function. Even 20 minutes can be effective for keeping your brain agile. And by the way, no one said exercise had to be drudgery, If you like salsa or swing dancing, by all means do that as your exercise. Just be sure to work up a sweat regularly, on average five times a week.

Last modified on Jueves, 25 Febrero 2016 06:04

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    Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
    Outsourcing customer support is a great way to provide affordable but
    reliable service to your clients. Whether for voice or non-voice applications,
    there are plenty of excellent customer support...
    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but reliable service
    to your clients. Whether for voice or non-voice applications,
    there are plenty of excellent customer support outsourcing companies that fit
    every requirement.
    But then again, why even think about outsourcing? Isn’t local talent good enough to provide the service needed by a company’s customers?
    Plus, wouldn’t it be a disservice to customers if a company farms out its frontline
    operations to contractors?
    What Is Customer Support Outsourcing?



    By now, the best customer service companies should know the value of customer support and why it’s an essential cog in an organization. Like sales and marketing, customer service should
    already be in play during a company’s first day, as they
    are the group that comes into direct contact with clients.

    The main goal of customer support is to keep customers happy by
    attending to their needs and responding to their questions.
    However, it’s also a way to instill loyalty and generate additional sales.

    To do so, an outsourcing company must have its support team available whenever the
    customer needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed by
    industry veterans and experts.
    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who
    are experts in every facet of their operations. Given their many
    responsibilities, many startup founders accept that they can’t do everything themselves.
    Non-core competencies such as customer service can benefit from outsourcing.


    Turning the service over to competent experts lets companies benefit
    from a bigger source of talent from all over the world.
    At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service quality.

    Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service
    providers, leaders can instead turn to scaling the business.

    Overseeing the day-to-day operations can already take
    much of management’s time, and customer support is equally demanding.
    To help executives focus on the big picture, they’ll need to partner with the best service companies that know what they’re doing.


    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer service, many customers will express
    their satisfaction in getting their voices heard. If customer service companies and their team address customers’ issues in a satisfactory way, they’re more than likely to remain customers.


    A pleasant customer experience will almost always lead to longer retention and
    a significantly higher customer lifetime value (CLV).

    This isn’t to say a stellar customer experience is
    only possible through outsourcing. Rather, the chances of
    improving customer satisfaction come with a continuous and consistent level of service.
    Providing a highly specialized, dedicated team of professionals from
    day one is a great way to achieve this quickly.
    Top 10 Customer Support Outsourcing Companies


    We’ve narrowed down the list of companies with great
    customer service to the top 10 most prominent ones in 2022.

    We’ll also provide a brief description and highlight the main strong points of each outsourcing company.

    1. Helpware



    Helpware started in 2015 with the initial goal of providing support
    to startup companies. Over the years, the company has grown big and is confident enough to provide both
    enterprise and small business customer service outsourcing solutions.


    Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support areas.
    This includes Omnichannel Customer Support, Technical & IT
    Support, Content Moderation, CX Consulting Services,
    Back Office Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.
    The company provides only dedicated agents, in-house training, and
    equipment to help its clients boost their productivity from day one.
    Now it’s one of the top customer service companies in the US and European markets with numerous awards
    and positive reviews from satisfied clients on Clutch and other reputable platforms.
    Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.

    Pros:
    Shows outstanding flexibility when providing for clients’ specific needs.
    This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to look for either
    option separately.
    Helpware’s focused on developing its people and their skills and it pays
    off handsomely, especially in customer support outsourcing contracts.

    Some global brands are happy to have their customer support outsourced to Helpware.

    2. Sykes



    U.S.-based Sykes is one of the pioneers of the BPO industry.
    Established in 1995, the company trailblazed its way to the top and was one of the first BPOs to open multiple locations.
    In 2021, the Sitel Group acquired Sykes to
    widen its reach and increase its capacity.

    Sykes is one of the top 10 service companies and leading service providers of demand
    generation and customer engagement services, with clients included in the top 2000 companies worldwide.
    At the core of Sykes’ business are its staple services:
    outsourcing, customer experience, service to sales, digital
    transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home countries.

    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy
    guidelines, including HIPAA compliance and Payment Card Industry (PCI) data security certification.


    3. Ascensos





    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that
    wanted to change the customer experience by
    applying a personal touch to customer care. The company is now Europe’s number-one customer support outsourcing company, providing bespoke
    customer experience solutions to clients
    around the world. In addition, its contact center operation locations include the UK,
    Romania, Turkey, and South Africa.
    Pros:
    Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t
    as pronounced as operations in Asia and South America.


    Companies that outsource customer service to Ascensos value
    the fact that it supports diversity and inclusivity among
    staff while focusing on promoting happiness as a key asset among its workforce.

    Although there aren’t any published pricing rates, instead,
    Ascensos will individually respond to requests for quotes,
    the prices of this outsourcing customer service company are more than affordable.


    4. Teleperformance



    With more than 40 years of experience in the BPO industry, Teleperformance
    is an established leader in solution design, business
    optimization strategies, and front-office customer support.

    It also offers back-office services such as finance and
    accounting, collections, and technical support.

    Pros:
    Teleperformance is a truly global service provider.
    It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to a league of good customer
    service companies. You won’t find it difficult to get support in the language and location you require.

    Clients also appreciate the company’s expertise in providing omnichannel solutions.

    5. VXI


    VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer
    experience (CX) solutions to some of today’s major global brands.
    In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software development,
    CX innovation, quality assurance (QA), and infrastructure
    outsourcing. VXI employs more than 35,000 workers in 43
    countries throughout North America, Asia, Europe, and
    the Caribbean.
    The company also prides itself on its ability to help clients resolve major CX and employee
    experience (EX) pain points and take their customer service systems to the next level.
    Like any modern BPO, VXI employs omnichannel support services to
    enhance communication coverage for clients. Also, VXI provides additional analytics and insights generation services so clients can learn as
    they go.
    Pros:
    High CX expertise leads to enhanced customer and
    employee experience.
    VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.

    6. InfluX


    In its quest to build the world’s first remote-only CX team,
    InfluX managed to recruit employees from more than 120 cities worldwide.
    This strategy also lets them provide 24-hour customer support outsourcing
    solutions within the client’s time zone. In addition, InfluX creates specialized customer experiences that reflect the client’s
    vision, voice, and values.
    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.

    Having employees in every time zone solves the common offshore problem
    of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who
    prefer flexible packages.
    7. Skycom


    Skycom is also on the list of nearshore outsourcing companies that specialize
    in multi-continent support services. The company employs native English contact center
    agents with experience in multiple industries.
    Skycom also offers a full range of services, including business process outsourcing, telemarketing and sales, customer
    support, and healthcare. With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to 35 clients in five countries.

    Pros:
    Nearshore operations mean fewer problems dealing with time zone and distance differences.

    Skycom covers a wide range of industries, including healthcare, travel, utilities, IT,
    finance, retail, and telecommunications.
    8. Integra


    Integra’s differentiator is its focus on training its workforce in customer psychology.
    This means company-provided support agents are more sensitive in detecting changes in the
    customer’s voice or tone. As a result, they can respond to these changes to defuse any tension and lead the
    customer into a more positive mindset. Starting with four employees in 2004, Integra currently employs more than 1,
    400 workers stationed across four countries. It handles customer service duties over the phone, email, live
    chat, or social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the
    industry.
    Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.

    9. Telus


    Telus International is one of the world’s leading digital CX innovators.
    In particular, it designs and produces next-generation digital solutions
    for brands all over the world. This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual customer service to industries such as technology, media, communications, eCommerce, financial technology, travel, hospitality, automotive, healthcare,
    and games.
    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries and
    more than 50 languages.
    Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of
    Giving.” In particular, the company taps 225,000 volunteers from
    its offices to complete various service projects across its many host countries.

    10. Arise


    Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services
    across the USA. It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
    Unlike a traditional BPO, Arise utilizes a network of service
    partners to provide the needed customer service experiences.
    In addition, the Arise Platform helps companies lower expenses.
    As a result, Arise clients report an average 25% reduction in contact center service total costs, which is why clients want to outsource customer
    service small business really needs.
    Pros:
    Arise deploys a tiered security approach in its communications with clients.
    This ensures they preserve the confidentiality of documents or files sent over.
    It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.

    Arise also focuses its employment on local talent, hiring residents of the U.S., UK,
    and Canada. This means stable employment for the company
    and an easier method of hiring or replacing staff
    members.
    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer
    support outsourcing needs? Perform the necessary research before settling on your
    choice. For instance, some customer service outsource companies on our list might command a pricing structure higher than what your budget holds.

    In addition, consider your company’s specific requirements and areas for
    improvement. Do you need a customer support team focused
    on CX? Or, do you prefer having sales psychology-trained outbound callers who can close deals?

    Finally, does the appeal of higher-cost nearshoring
    resonate better than offshore talents a few time zones away?

    No one-size-fits-all solution exists when it comes to customer support
    outsourcing. However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the various stages, try the best
    companies for customer service. These largest outsourcing companies not
    only supply the best talent, but also the best equipment
    and training to prepare them.

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